Mistcooling Warranty Policy

MistCooling, Inc warrants its products to be free of defects in material and workmanship for a period of time starting at the date of purchase:

Warranty coverage periods:

LIFETIME WARRANTY: Stainless Steel Mist Rings, Stainless Steel Tubing, and Stainless Steel Fittings


2 YEAR WARRANTY: Enclosed 250PSI pumps, Commercial Ac Pre-cooling Kits, All high-pressure nickel-plated brass fittings, high-pressure nylon tubing, and Pool Coolers.


1 YEAR WARRANTY: All High-Pressure Mist Pumps - 1000PSI, 1500PSI, High-Velocity Mist Fans 14'', 18'', 24'' and 30'', Mosquito Control Systems, Odor Control Systems, Dust Control Systems, Timers and Controls, 200psi-250PSI (non-enclosed) mid pressure pumps, All Fan based portable units.


6 MONTH WARRANTY: Low-Pressure mist kits. All low and mid pressure push locks, and compression fittings and tubing.


90 DAY WARRANTY: All other parts not listed in the section below.

What is not covered?

  • The warranty does not cover physical damage or broken parts due to misuse of the system, shipping damages, drops, falls, or any other type of impact.
  • The warranty does not cover damage to the system due to the growth of trees, floods, falling tree limbs, wildfires, volcanic eruptions, theft, lightning strikes, power surges, faulty electrical connections, internal/external water damage, actions of the customer, or actions of third parties. 
  • The warranty does not cover modifications to or replacement of any parts of the system required by changes in federal, state, or local laws, code, regulations, or ordinances. 
  • The warranty does not cover normal wear and tear, cosmetics, appearance, accident, fire, external freezing, hot water damage, overuse, misuse, misapplication, damages caused by failure to change oil at specified intervals (500 hours), or any other issues related to poor maintenance.
  • This warranty does not extend to any products, which have been altered or modified after shipment from MistCooling Inc, nor does it apply to units that are returned in an unassembled condition.
  • Seal wear on high-pressure pumps may be limited to 1000 hours or less. Improper system instalation can cause permature seal wear and void the warranty.
  • The warranty does not cover damage to the pump when it is run dry.
  • The warranty does not cover issues such as noise level, clogging of the nozzles, and leaks arising from the improper installation, as these are not considered defects.
  • Nozzles and Filters are excluded from this warranty. 
  • If the system is not maintained by MistCooling, Inc., or if any person other than an authorized MistCooling, Inc., representative services, and/or modifies the system, the warranty will be void, and any repairs will be charged to the customer. This requirement may be waived if Mistcooling directly instructs the customer to perform troubleshooting or repairs. In such a case, all communication between the customer and Mistcooling will be documented and saved.

Our Obligation

MistCooling Inc.’s obligation under this warranty shall be limited to replacing or repairing at MistCooling Inc’s discretion, any such product or part which must be returned to MistCooling Inc with a Return Authorization Number (RMA), transportation charges prepaid, and which upon examination, is found to MistCooling Inc’s satisfaction to have been defective under the terms of this warranty. No credit will be allowed against future purchases for items returned as defective under the terms of MistCooling Inc’s warranty.

Limited Warranty Clause

This is a Limited Warranty. It covers the product only, and the extent of the coverage is limited to the cost of the product itself. As the manufacturer has no control over shipping, handling, and improper installation. MistCooling, Inc is not liable for damages or any expenses incurred through the use of its products. The warranty will be considered violated if the products are used for other than the criteria described in each product‘s guidelines for use. This warranty is non-transferable. 

Repair Services

The warranty applies to products and parts of products only. Labor charges may still apply for repairs or services performed by Mistcooling.

Shipping for Warranty Claims

Mistcooling reserves the right to request that items be shipped to us for inspection prior to warranty coverage. The customer is responsible for shipping costs and tracking the parts sent to mistcooling.com for warranty and repairs. Outbound shipping is covered by mistcooling.com subject to our shipping policy.

No Implied Warranties; Limitation of Liability

THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. EXCEPT FOR THE WARRANTY HEREIN, IN NO EVENT SHALL MISTCOOLING INC BE LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR LOSS OF PROFITS, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF USE OF ITS PRODUCTS. IN NO EVENT SHALL MISTCOOLING INC's MONETARY DAMAGES EXCEED THE PURCHASE PRICE OF THE SYSTEM. THIS LIMITATION OF LIABILITY SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT OR TORT, INCLUDING MISTCOOLING INC'S PRICING REFLECTS THE ALLOCATION OF RISK AND LIMITATIONS ON LIABILITY CONTAINED IN THIS AGREEMENT. ANY CUSTOMER PURCHASING AND/OR USING MISTCOOING INC'S PRODUCTS HEREBY AGREES TO THE ABOVE TERMS.